Frequently Asked Questions
Discover more about our revolutionary timepieces and shopping experience.
What makes Ressence watches different from traditional mechanical watches?
Ressence watches utilize a patented ROCS (Ressence Orbital Convex System) which replaces traditional hands with revolving discs. This allows the dial to constantly change while remaining perfectly legible from any angle.
Do you offer international shipping?
Yes, we provide secure, insured international shipping to most countries worldwide. Delivery times typically range from 3 to 7 business days depending on your location and customs processing.
What is your return policy for timepieces?
We offer a 14-day return period for watches in unworn, original condition with all protective films and packaging intact. Please contact our concierge team to initiate a secure return process.
How should I service my Ressence watch?
To ensure longevity, we recommend a full service every 3 to 5 years. This should only be performed by our authorized service centers to maintain the integrity of the oil-filled chambers and mechanical systems.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), bank wire transfers, and select secure digital payment platforms. For high-value transactions, bank transfers are often preferred.
Does my watch come with a warranty?
Every Ressence timepiece comes with a 2-year international warranty from the date of purchase, covering any manufacturing or mechanical defects.